Your return window
Returns and exchanges are accepted within 90 days, starting on the actual date you receive your goods. This window applies both to change-of-mind returns and product-problem returns.
Eligible condition
New, lightly used, defective and quality-issue products are eligible under this policy. Describe the product’s condition when requesting a return.
Start with an email
Write to [email protected] with your order number, the item, the reason for returning it and whether you want a return or exchange. For a product problem, describe what happened and include photographs if available.
Where to send your return
Contact us first to receive the return instructions and mailing address. Do not send goods to the public business address unless customer service has instructed you to use it.
Who pays return shipping
For a change-of-mind return, the customer pays return shipping. For a defect or product-quality problem, the store pays return shipping. Both types use the same 90-day window.
Refund timing & destination
After the returned goods are received, we arrange a refund within 7 business days. Refunds go to the original payment method. Arranging the refund does not mean that the bank has already posted it to your account.
Exchanges
Contact customer service for the mailing address before sending an exchange. A replacement is arranged after the goods have been returned.
Order changes & cancellation requests
If you need to change or cancel an order, email us while it is processing. Ask customer service about the available options for that order; an email request is not by itself confirmation that it has been changed or cancelled.
Contact
SILIE · 520 CLEVELAND AVE, LARGO, FL 33770, United States.
[email protected]